FAQ

Cancellations for ALL BOARDING SERVICES must be done at least 2 weeks prior to stay or you will still be responsible for entire payment of booked stay.
Late pickup fees will be in effect as follows:

- The first 15 mins late after closing time will be a $15 late fee (a few grace mins allowed).

- After 15mins up to 30 mins late a $30 late fee will be applied.

- If you are more than an hour late after closing there will be an Overnight Boarding fee charged.
We Invoice on the 1st of the month (for previous months services) with payment being due by the 15th. At this time we accept payment through PayPal (find us by our email: doggonewalkerllc@gmail.com, must pay using "friends & family"), or cash.
PLEASE write name of pet in the "memo" section of the check!
Our daycare and boarding is conveniently located just off Buckeye Rd and Hwy 51 (Stoughton Rd.)
Our address is: 4314 Remington Rd, Madison, WI 53716

Help find us by our logo color painted fences! Although the shelter across the street also has a painted fence, we are a separate business. PLEASE make sure you are arriving at the correct address.

*see "Facility" and/or "About" for a picture!
For all daycare and boarding services we require dogs over 7/8mo. of age to be spayed/neutered.
Hours include 6am-7pm Mon-Thurs. 6am-6pm Fridays.
8am-4pm Saturday daycare by apt only.
Closed on Sundays with Pickup/drop off for boarding 4-5pm ONLY.

We ask that our boarding pups be picked up by 12 pm the following day (day of scheduled check-out) or an additional charge of $25 will be applied (daily daycare fee)

Hours vary for our in-home services.
For our regular walking clients almost always yes! We strive to create a special bond with your pup through consistency, stability and the comfort of knowing they'll be seeing their primary caregiver daily. In cases where your pups primary walker is unavailable either Tim or our secondary walker will be there. We take pride in nurturing our relationships and will do all we can to accommodate!
Yes. We have bonding and liability insurance through Pet Sitters Associates. This covers your pets(s) and home while in our care for all our in-home services and daycare/boarding.
Policy Number: 3ED4162
EXP: 09/09/2019
Our boarding and daycare is located on the east-side conveniently off of Stoughton Rd (HWY51) and Buckeye Rd. We provide our in-home services throughout most the down town, East side, North side Madison areas and Sun Prairie.
(See "About" page for link to location)
Get in touch with us! Email (doggonewalkerllc@gmail.com) call (tel:(608) 345-7964 or text.) We will set up a time for a free meet & greet where you and your pup can come check out our facility (boarding/daycare) or your future dog walker will come to you and we will have a chance to chat about services you're interested in and while having an opportunity to learn about your pups unique personality!

Please feel free to add specific info about your pet in our service agreement to enable their most enjoyable experience!

​PLEASE be sure you are arriving to the CORRECT ADDRESS. Our facility is NOT the shelter across the street. Although we both have painted fences ours has PAW PRINTS DONE IN OUR LOGO COLORS.